My name is Gary Sandler one of the Deputy Chiefs of the Scarborough Maine Fire Department. I am currently in charge of our Marine division, Hazardous Materials Team and Training Division. One of my larger collateral duties is the communications system for the department which includes a 27’ mobile command post. In September of 2012 I needed to replace our aging/out-of-date satellite system. After many months of research I decided to go with the C-Com 981 dish and 7024 controller. I purchased it in August of 2013. It deploys and stows at the push of a button with no set-up. We use this system in conjunction with our cellular system for our mobile internet, dispatch and VoIP phone systems. The unit acquires fast and once the connection is made it is rock solid and never skips a beat.The unit is used in all types of weather for extended periods of time at Fire incidents, Hazardous Material incidents and Police calls as well. Our unit has worked perfectly. Satellite systems have many parts that need to work together, hardware, software and technical support teams. Of the few times I have had to call C-Com with a technical question C-Com’s team has been a pleasure to work with. They answer the questions and explain everything so non-technical people can understand the answer. I would highly recommend C-Com and this particular unit to any Public Safety organization looking for a reliable and well-built satellite system.
|Deputy Chief Gary Sandler
Scarborough Maine Fire Department
From: Captain / Hazardous Materials; City of XXXXXXX Fire Service (24 years as a Fire Fighter)
Our Fire Service is tasked with the protection of our geographically significant city with a population of approximately 1 million. We currently operate 3 C-COM satellite systems for Mobile Satellite Internet and voice communication; one for our Command Vehicle and two for the Hazardous Materials units. We provide Level Three Haz-Mat and CBRNe defense over an even larger geographic location, and the need for voice and Internet, whenever and where ever, is paramount. The true test of any tool is using it in the Fire service. We have used C-COM’s auto-pointing antenna systems since 2006 and they have proven to be both consistent and robust.
Our teams have commented that of all the systems on board, the most reliable has been the satellite networks. As the systems administrator I have found C-COM’s systems support exceptional.
Any issues have been dealt with in an expedient and professional manner. Due to all of the above we have just purchased a new C-COM antenna system for a new Hazardous materials unit.
(Reference Available on Request)
“Primetech have worked closely with C-COM for a very long time, the iNetVu platforms have stood the test of time and the support we have received over the years is second to none. We are proud to work with everyone at C-COM and look forward to our continuing to build on our joint success”.
Henry A Walker, Director, Primetech (UK) Ltd
Primetech (UK) Ltd
Thousands of businesses in the South of England lost internet services today due to a circuit failure but one county council called in a secret weapon – the fire brigade.
A Virgin Media circuit failure caused thousands of firms problems today but Gloucestershire county council overcame the problem when the county fire and rescue service Incident Command Unit to the rescue.
After a phone call from the council the fire brigade sent a vehicle along which parked in the Shire Hall car park and raised its satellite dishes to re-establish internet connection to the offices at council HQ.